Contact us

Frequently Asked Questions

Please read our FAQ before sending us a message.

Customer Service

Our Customer Service Team is available to take your calls

[Mon-Fri, 10:00am-7:00pm]

For queries, please call us on:

You can also email us at: wecare@shamooz.com

To create your very own Shamooz Online Account, follow these simple instructions:
  • Click on the ‘Sign In’ button on the top right-hand corner of the home page.
  • Click on the ‘Create an Account’ button.
  • Click on the ‘Create an Account’ button at the bottom of the screen.
What if I forget my password?
  • In the event of a forgotten password, simply:
  • Click on ‘Forgot Password’ on the sign in page..
  • Enter your email address.
  • Click on the link sent to you in your email address.

Enter your new password.

How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

Where can I view my order history?

Your order history will be available on your Dashboard on your Account page.

What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow this instruction.

  • At checkout, select ‘Cash on Delivery’
  • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)
What payment options do I have?

Cash on Delivery (available nationwide)

Send us an email