FAQ

To create your very own Shamooz Online Account, follow these simple instructions:

  • Click on the ‘Sign In’ button on the top right-hand corner of the home page
  • Click on the ‘Create an Account’ button
  • Click on the ‘Create an Account’ button at the bottom of the screen

What if I forget my password?

  • In the event of a forgotten password, simply:
  • Click on ‘Forgot Password’ on the sign in page
  • Enter your email address
  • Click on the link sent to you in your email address
  • Enter your new password

 

How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

Where can I view my order history?

Your order history will be available on your Dashboard on your Account page.

What payment options do I have?

Cash on Delivery (available nationwide)

What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow this instruction.

  • At checkout, select ‘Cash on Delivery’
  • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)
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