Privacy Policy

 

  • Shamooz’s top priority is to ensure the privacy of our customers whenever and wherever they use our service. To safeguard your trust, Shamooz’s privacy policy recognizes the necessity of protecting the personal information of their customers.
  • com is liable to protect all the information of their customers given to them during and after the whole process.

What personal information do we gather from the people that visit our website?

When ordering and registering on our site, as appropriate, you are asked to enter your name, email address, contact number, mailing address and other relevant details.

When do we collect information?

We collect information from our customers, Whenever they register on our website, place an order, subscribe to our newsletter update, and when they leave a message on Customer Service.

How to ask questions?

If you require additional information about our privacy policy, please go to contact us section of the website and send an email to relevant Shamooz dept. Just in case, you need to do that.

COOKIES

Cookie is a little bit of information sent from a site and put away on the client’s PC while client is persuing. No Information will be uncovered to any outsider elements for any reason. It will be used by Shamooz to give you premium personalized shopping experience.

Return/Exchange

 

You have 5 days from the date of delivery to claim of the return or exchange if:

  • The item is incomplete, recolored and abandoned.
  • The products must be unused in the original packaging with labels and protective stickers attached.
  • The item you received doesn’t match size ordered.

We have no ‘refund policy’. However, refunds may be allowed in exceptional cases wherein the product is out of stock or gives off an impression of being defective. Refund will be issued to the same credit amount that was used for the original purchase. Shipping and handling cost are non- refundable.

 

 

 

Order Cancellation

 

You may drop your request whenever before the request is handled. When the request is prepared, you will get, through email, a delivery affirmation that contains following data. When an item is transported ‘Return and Exchange’ will apply. Shamooz may drop request in any capacity whatsoever. Basic reasons include:

  • Item is out of stock.
  • Pricing mistakes.

 

Shipping Details

 

Order worth more than Rs.1500 will be delivered free (Without any delivery charges). Upon placing an order, you will receive a Verification call or SMS from our customer service dept. You will be informed via phone call, email or SMS in case of shipment gets delayed due to any reason. Please don’t accept the shipment(s) in any flyer other than Shamooz.       

Once the order has been confirmed, you will receive it within 5-6 working days. 5-6 delivery after order confirmation is valid only in Pakistan.